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Testimonials
See How We’re Helping Victorian Businesses and Homes Save Big
EXCELLENT Based on 20 reviews Ajit Rainu27 October 2024Trustindex verifies that the original source of the review is Google. Very professional and punctual . Very happy with the service, highly recommended. Ishar Singh26 October 2024Trustindex verifies that the original source of the review is Google. Loads of thanks for the guidance on what size I should go for the aircon, I am already loving the unit, and can't wait for the heat wave to hit. Job done well done, man of his word. Amarjit Sharma25 October 2024Trustindex verifies that the original source of the review is Google. Ricky Kalra did a great job replacing our ducted system. He explained the options and payment plans clearly, and the installation was neat and efficient. Highly recommend for heating and cooling services. Andrew Plant15 October 2024Trustindex verifies that the original source of the review is Google. Guys are great. They're neat and clean when doing the work and very knowledgeable about what systems are right for your house Behrooz Bodaghi5 October 2024Trustindex verifies that the original source of the review is Google. Jimmy, Raj, and their team installed a Daikin ducted system in my house. After the initial installation, the system did not work, and the team couldn’t find the root cause. However, Jimmy followed up with Daikin, and once they found the root cause, his team returned and rectified the issue. I appreciate their professionalism and commitment to the customer. In my case, Jimmy constantly updated and supported me regarding the job status. So, in my opinion, they are a very reliable company. Janet Clark25 September 2024Trustindex verifies that the original source of the review is Google. Though a 2 storey home with cathedral ceilings, John and his team of Michael and Sam, did a wonderful installation. Prompt, well mannered and they listen to you. Perfect. Mir Sawam Sauhrid22 September 2024Trustindex verifies that the original source of the review is Google. Green User did an outstanding job replacing my old ducted system with a new reverse cycle one. They were incredibly professional, explaining everything in detail and answering all my questions with patience and clarity. A special mention to Gurvin, whose expertise and dedication really stood out—he made sure I was kept informed at every stage. The installers were experienced and worked with great care, making the whole process smooth and worry-free. It's a significant investment, but Gurvin ensured we were well taken care of. I highly recommend Green User for their top-notch service! Nael Almadani17 September 2024Trustindex verifies that the original source of the review is Google. I have bought hot water Heatpump , and Green User provided state of art service . Sent competitive quotation , followed up and the delivery was on time with highly professional installers. Alper Arik9 September 2024Trustindex verifies that the original source of the review is Google. Great company to deal with. They thoroughly explained the process and answered all our queries. From initial consultation to final setup, they have demonstrated expertise and efficiency. The crew that came out for the installation were very professional. They were on time and worked diligently ensuring that the installation was done correctly and with minimal disruption. They took great care in cleaning up after themselves.

The crew that came out for the installation were very professional. They were on time and worked diligently ensuring that the installation was done correctly and with minimal disruption. They took great care in cleaning up after themselves.



Government GRANTS & REBATES
Government grants and rebates are like the ebb and flow of the tide. They arrive, promising opportunities, only to recede once again. Keeping pace with these fluctuations is a challenge, as they come and go, leaving businesses and individuals navigating a constantly shifting landscape.
Whether they bring relief or introduce complexity, staying informed and agile is essential to harnessing their benefits and weathering their changes.