Victoria 2024
Upgrade to a New Hot Water System in Victoria
Swap out your aging Electric, Gas, or Solar Hot Water system for a high-efficiency Heat Pump Hot Water alternative at zero cost.
Make the most of Victoria Government incentives, including the Victorian Energy Upgrade (VEU), Solar Victoria, and Renewable Energy Target (STC) rebates. Just pay the reduced installation co-payment and begin enjoying continuous hot water and significant savings on your energy bills today!
Check Your Eligibility

Electric hot water system

Gas hot water system

Solar hot water system

About Us
Victoria's Energy Evolution
Greenergy Pty LTD trading as Green User is one of the accredited providers of Energy Efficiency Upgrades offered under VIC Govt.’s VEU Program.
Why Choose Us
Victoria's Hot Water System Upgrade Initiative
Your Path to Sustainability

Check your Eligibility

Submit Application

Assessment and Approval

Install and Enjoy your new system
Seeking a Solution for Your Hot Water Issues?
Discover the Heat Pump Hot Water Upgrade Program!
Accredited Company handles all Government Grants & Rebates on your behalf.
- Fast Turnaround : Get Installed in 5 Business Days, with 48 Hours Emergency Service in Melbourne.
- Long Warranty : 5 Years Tank Warranty, Better Than Industry Average.
- Quality Assured : Receive Plumbing Compliance Certificate and Electrical Certificate with Each Installation.
Top Reasons to Switch to a Heat Pump Hot Water System
Maximize Efficiency
Enhance efficiency for relatively new but inefficient tanks. Boost Efficiency and Savings Today!
Slash Hot Water Bills
Saving up to 75% of power than conventional electric system. Unlock Significant Savings with Us!
Environmental Impact
Choose Sustainable Solutions for a Greener Future. Embrace Eco-Friendly Solutions Today!
Reliable Water Supply
Consistency Guaranteed for Your water supply. Reliable Performance Every Time.
Premium Assurance
Opt for top-tier warranty and efficiency. Choose Long-lasting Warranty and Efficiency.
Upgrade Water System
Replace aging or failing tanks , Upgrade to Energy-Efficient Systems today !
Testimonials
See How We’re Helping Victorian Businesses and Homes Save Big
EXCELLENT Based on 110 reviews Posted on Google David Simonis18 July 2026Trustindex verifies that the original source of the review is Google. I recently had a Rinnai split system installed and couldn’t be happier with the experience. Karan was my contact person and from the very first phone call he was helpful, clear, and easy to deal with. The installation team from Green User were efficient, tidy, and did a great job. Very happy with the service and the final result.Posted on Google Mani Bhatia14 July 2026Trustindex verifies that the original source of the review is Google. We had a fantastic experience with Green User Company. Karan provided excellent customer service and made our installation a priority. After signing the contract, the team installed our Rinnai air conditioning system within just 3 days, which exceeded our expectations. The installation was completed professionally and efficiently, and the whole process was smooth from start to finish. We are very happy with the quality of work and the service provided.Posted on Google Feona Mansour14 July 2026Trustindex verifies that the original source of the review is Google. Good service , and the person that I saw ( karan ) was easy to deal with by explaining everything in detail , Very patient and understandingPosted on Google Rahmat Nazari10 July 2026Trustindex verifies that the original source of the review is Google. Really nice and well explained from the beginning specially from Karan thanks really nice teamPosted on Google Janani Wagawatta7 July 2026Trustindex verifies that the original source of the review is Google. Great Job!. I specially thank the lady named Chandini for her excellent service. She was able to fix my broken gas water heater with a new electric hot water pump within a day considering my situation. There were some back & forth communication as the installer was unable to come on the date that he promised & the incorect invoice amount. Despite , Chandani was able to handle & manage the situation flawless. Also the credit goes to the plumber as well for his exceptional work. Thank againPosted on Google Alyson B30 June 2026Trustindex verifies that the original source of the review is Google. Karen was the only representative of the several companies that came to quote my property that understood and explained the complicated installation requirements of our double storey home. Green User I found to be a reputable and professional company at every level. Tom the installer and his crew were friendly and professional. Their work was fast and neat and our AC has worked perfectly Summer and Winter. Overall I would not hesitate in recommending Karen, Tom and Green User to navigate the process of whole house AC supply and installation. We are extremely happy with our new AC system.Posted on Google Myriam Delannoy26 June 2026Trustindex verifies that the original source of the review is Google. I'm very happy with the Installation of 5 Splits Systems. The workers did a great job and worked hard to finish in time. As well very appreciative of Raj Singh for introduced me to the Government Program and explained how does work, and organising a well done job. Thanks, Raj and all Team involved. Very happy!!Posted on Google sarmad Kika8124 June 2026Trustindex verifies that the original source of the review is Google. Very good company.. thanks Karen for your good jobPosted on Google Chi Dinh24 June 2026Trustindex verifies that the original source of the review is Google. Good communication and services. Thanks to Karen.Posted on Google Ben Birru23 June 2026Trustindex verifies that the original source of the review is Google. I recently installed air conditioner split system from green User and they did great job for me, I really appreciate them. They are good and recommendable too. Thanks for your good job, I am enjoying the results.
Don't Hesitate to Reach Out
Feel free to contact us anytime; we're here to assist you promptly and address any inquiries or concerns you may have. Your satisfaction is our priority, and we're eager to provide you with the support and guidance you need.
Who is eligible for Government Heat Pump Hot Water systems in Victoria?
- Property must be located in Victoria and over 24 months of age.
- Existing hot water system must be inefficient electric or gas.
The new heat pumps installed must be:
- listed on the register of solar water heaters.
- up to 425 L
- Household income must fall within specified guidelines prior to taxation.
- Applicants must be owner-occupiers of homes with a valuation below a specified limit.
- Replacement hot water system must be older than 3 years from the date of purchase.
Government GRANTS & REBATES
Government grants and rebates are like the ebb and flow of the tide. They arrive, promising opportunities, only to recede once again. Keeping pace with these fluctuations is a challenge, as they come and go, leaving businesses and individuals navigating a constantly shifting landscape.
Whether they bring relief or introduce complexity, staying informed and agile is essential to harnessing their benefits and weathering their changes.










