Victoria 2024
Upgrade to a New Hot Water System in Victoria
Swap out your aging Electric, Gas, or Solar Hot Water system for a high-efficiency Heat Pump Hot Water alternative at zero cost.
Make the most of Victoria Government incentives, including the Victorian Energy Upgrade (VEU), Solar Victoria, and Renewable Energy Target (STC) rebates. Just pay the reduced installation co-payment and begin enjoying continuous hot water and significant savings on your energy bills today!
Check Your Eligibility

Electric hot water system

Gas hot water system

Solar hot water system

About Us
Victoria's Energy Evolution
Greenergy Pty LTD trading as Green User is one of the accredited providers of Energy Efficiency Upgrades offered under VIC Govt.’s VEU Program.
Why Choose Us
Victoria's Hot Water System Upgrade Initiative
Your Path to Sustainability

Check your Eligibility

Submit Application

Assessment and Approval

Install and Enjoy your new system
Seeking a Solution for Your Hot Water Issues?
Discover the Heat Pump Hot Water Upgrade Program!
Accredited Company handles all Government Grants & Rebates on your behalf.
- Fast Turnaround : Get Installed in 5 Business Days, with 48 Hours Emergency Service in Melbourne.
- Long Warranty : 5 Years Tank Warranty, Better Than Industry Average.
- Quality Assured : Receive Plumbing Compliance Certificate and Electrical Certificate with Each Installation.
Top Reasons to Switch to a Heat Pump Hot Water System
Maximize Efficiency
Enhance efficiency for relatively new but inefficient tanks. Boost Efficiency and Savings Today!
Slash Hot Water Bills
Saving up to 75% of power than conventional electric system. Unlock Significant Savings with Us!
Environmental Impact
Choose Sustainable Solutions for a Greener Future. Embrace Eco-Friendly Solutions Today!
Reliable Water Supply
Consistency Guaranteed for Your water supply. Reliable Performance Every Time.
Premium Assurance
Opt for top-tier warranty and efficiency. Choose Long-lasting Warranty and Efficiency.
Upgrade Water System
Replace aging or failing tanks , Upgrade to Energy-Efficient Systems today !
Testimonials
See How We’re Helping Victorian Businesses and Homes Save Big
EXCELLENT Based on 93 reviews Posted on Kavita Solanki17 April 2026Trustindex verifies that the original source of the review is Google. We have recently used Green User for installing split system at our property in Berwick. Karan was absolutely awesome explaining everything and he attended in person to look at everything and took all measurements to give us as accurate as possible quotation. Also the installers they use were great at their jobs as well, they had ample of experience in installing air conditioners. We will definitely recommend them to our family friends.Posted on Henry Barot17 April 2026Trustindex verifies that the original source of the review is Google. Contacted Karam from Green User Energy last year and had several split systems installed the following week. Very satisfied with the outcomePosted on Kiran Rajasekhar16 April 2026Trustindex verifies that the original source of the review is Google. I recently had a fantastic experience with Karan and the team from Green User, and I couldn’t be happier with the service provided. Karan was incredibly friendly, professional, and knowledgeable from the very beginning. He visited my home, took the time to understand my needs, and gave honest, helpful advice on installing air conditioners and a heat pump. The installation process was smooth, efficient, and done to a high standard. What really stood out was the excellent follow-up service. Karan & his team made sure to check in regularly to ensure everything was working perfectly, which I truly appreciated. It’s rare to see such genuine care and commitment even after the job is done. Everything has been working great so far, and I’m very satisfied with the results. I would highly recommend Karan to anyone looking for reliable and high-quality service. Thank you again, Karan & Green User!Posted on Tony16 April 2026Trustindex verifies that the original source of the review is Google. I had an airconditioning system installed by Green User. Spilt system, 6 head units. Karan came out on time to measure the rooms and recommend what size head units would be required for each room. Quote arrived by email next day. Quote accepted and date arranged for installation. Equipment arrived day before. Installers arrived next day, on time, very polite. They worked cleanly. System works great. Highly recommend. Also had a friend do an install. She was impressed. She also did a heat pumpPosted on mawia belal16 April 2026Trustindex verifies that the original source of the review is Google. Thank you Karen for your fantastic service. I am satisfied and happy with the quality of service .Posted on nalaka merannage7 April 2026Trustindex verifies that the original source of the review is Google. Very friendly team good customer service and specialy thank for Mr Karen did good job this service.Posted on Jenny Campbell12 March 2026Trustindex verifies that the original source of the review is Google. Good team workPosted on Charmaine Francis12 March 2026Trustindex verifies that the original source of the review is Google. Karan was friendly, prompt and kept to his word! Good communication and follow up was great.Posted on Joey Hoyek12 March 2026Trustindex verifies that the original source of the review is Google. Great company to work with, excellent people for the job. Keep it up
Don't Hesitate to Reach Out
Feel free to contact us anytime; we're here to assist you promptly and address any inquiries or concerns you may have. Your satisfaction is our priority, and we're eager to provide you with the support and guidance you need.
Who is eligible for Government Heat Pump Hot Water systems in Victoria?
- Property must be located in Victoria and over 24 months of age.
- Existing hot water system must be inefficient electric or gas.
The new heat pumps installed must be:
- listed on the register of solar water heaters.
- up to 425 L
- Household income must fall within specified guidelines prior to taxation.
- Applicants must be owner-occupiers of homes with a valuation below a specified limit.
- Replacement hot water system must be older than 3 years from the date of purchase.
Government GRANTS & REBATES
Government grants and rebates are like the ebb and flow of the tide. They arrive, promising opportunities, only to recede once again. Keeping pace with these fluctuations is a challenge, as they come and go, leaving businesses and individuals navigating a constantly shifting landscape.
Whether they bring relief or introduce complexity, staying informed and agile is essential to harnessing their benefits and weathering their changes.










