FAQ'S
Frequently Asked Questions
Heat Pump Hot Water Systems
To be eligible, the property must be located in Victoria, be over 24 months old, and have an existing inefficient electric or gas hot water system.
Installation is completed within 5 business days, with an emergency installation service available within 48 hours in Melbourne.
The systems come with a 5-year tank warranty, which is better than the industry average, along with plumbing and electrical compliance certificates.
Rebates are available under the Victorian Energy Upgrade (VEU) Program, Solar Victoria, and the Renewable Energy Target (STC) scheme, covering most costs, with only a reduced installation co-payment required.
Heat pump hot water systems use up to 75% less power than conventional electric systems, significantly reducing energy costs while providing reliable hot water.
Solar Panels and Batteries
Eligible Victorian households can receive up to $1,400 in rebates and $1,400 interest-free loans for solar panels, along with up to $8,800 interest-free loans for solar batteries.
Homeowners in Victoria who meet specific criteria for property value and current solar system setup are eligible. Green User will guide you through eligibility requirements.
If approved, the loan amount is processed alongside your rebate and paid directly to the solar provider, making your transition to solar seamless.
Installations come with warranties. Contact Green User for specifics on maintenance plans and support for optimal performance.
Households who maximise the use of the energy generated by their solar panel (PV) system can save over $1,000 each year.
Energy-Efficient Air Conditioners
Eligible Victorian residents can receive rebates of up to $7,000 when upgrading to energy-efficient reverse cycle heating and cooling systems under the Victorian Energy Upgrades (VEU) program.
Energy-efficient air conditioners consume less electricity while maintaining optimal comfort, reducing utility bills, and minimising environmental impact. They also feature advanced filtration, ultra-quiet operation, and fast cooling technology.
Once approved, installation is scheduled at your convenience, with professional accredited installers ensuring a smooth and efficient setup.
Yes, renters and landlords can access rebates for energy-efficient heating and cooling systems under the VEU program, making upgrades more affordable for all property types.
Green User provides an extended warranty of 5 years plus an additional 2 years on Midea products, ensuring long-term reliability and peace of mind.
These systems include Silver Ion Filters that help eliminate bacteria and fungi, ensuring cleaner and healthier air for your home.
Simply register online or call us, discuss your options with an Energy Advisor, and schedule an installation with our accredited installers.
These air conditioners use R32 refrigerant, which has 30% lower Global Warming Potential compared to R410, making it a more eco-friendly option.
Yes, if your current system is inefficient, you may be eligible to replace it with a high-efficiency reverse cycle air conditioner under the VEU program.
Upgrading helps lower electricity costs, reduce carbon emissions, improve indoor air quality, and provide superior comfort with advanced cooling and heating technology.
Government GRANTS & REBATES
Government grants and rebates are like the ebb and flow of the tide. They arrive, promising opportunities, only to recede once again. Keeping pace with these fluctuations is a challenge, as they come and go, leaving businesses and individuals navigating a constantly shifting landscape.
Whether they bring relief or introduce complexity, staying informed and agile is essential to harnessing their benefits and weathering their changes.